Annual Maintenance Services

Annual Maintenance Services contain MDT Professional Edition updates and technical support, they are provided by ASTEC within 1 (one) year from the purchase date. The Annual Maintenance Services are sold exclusively along with MDT End User License. There is no need to buy this service separately. The pro forma invoice for the next year will be generated automatically and sent to you. When the payment is completed you will automatically acquire the Annual Maintenance Services for the next year. In case you decide not to pay the invoice, access to updates and support services will be suspended. You will be able to get the access back after paying for the whole missing period. Please note, that the Annual Maintenance Services fee guarantees further improvement of our software.

Technical Support

Technical Support is a part of Annual Maintenance Services. It is operated by Customer Support System available via MDT website for users with active access. After purchasing MDT and Annual Maintenance Services you will be asked to provide an e-mail address, to which access to Customer Support System should be assigned. The personal account will be created in the Customer Support System for this e-mail address. Then an e-mail will be sent with confirmation and access password. From this point forward you can submit requests concerning MDT technical issues. Each request is registered at Customer Support System and a confirmation e-mail is sent. Your request will be analyzed by specialists and answered as soon as possible.